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Cially beneficial to eaders people in the service industry people in ministry and anyone working with people Isn t that most of us Well it s a nice Dangerous to Touch little book telling all kinds of nice stories on how to be nice when communicating with people that might or might not be nice and how it helped author in hotel business There is nothing in the book that I d add this one to must read because well ateast at this point all that seems common sense but maybe not always not for all And all these advises though they are specifically important for people who work directly with customers or clients we all work with customers or clients one way or another internal ones or external So good read nothing groundbreaking grab it if you have time for some Once Upon a Seduction (Its All About Attitude light reading I absolutelyoved this book It s engaging written in plain Rodeo Daughter language full of stories so well done and helpful especially if you manage people I have heard Schulze speak a couple of times at Fellowship of Companies for Christ conferences Always energetic and always on pointSince his book came out he spoke at another conferenceast year and it also was recorded We followed much of what he espouses below with degrees of success It all resonates with me in how to run a company with excellenceSchultze also mentions his growing faith in Jesus and how He has affected what he does and how he does itMerrill collaborates with Horst Schulze and outlines his blueprint for success in business in his case hotelsPART ONEServing Your Customers1 Getting Inside Your Customer s Head they wa This book is a vehicle for Horst to provide those outside the hospitality industry insights into how he helped Ritz Carlton achieve excellence across all My Guilty Pleasure (Harlequin Blaze locations in multiple cultures and spanning the globe Taken alone almost none of hisessons seem groundbreaking but together and with his ability to share vision and culture and bound together by his 24 practices he helped ensure that his Fatal Secrets (Protecting the Witnesses ladies and gentlemen would be ready in all ways to serveadies and gentlemen His journey is also one of faith which he shares in an authentic and frank manner and A Wanted Man (Silhouette Intimate Moments, like his hotels it is also shared with grace This gift of a book from my executive sister turned out to be an unexpected gift of a boo. Setting the business vision and people focused standards that made the Ritz Carlton brand globally eliteSchulze's principles are both versatile and utterly practical toeaders of every age career stage and industry You don't need a powerful title or a My Spy (Mission: Impassioned, line of direct reports you have everything you need to use them right nowIf you're searching for the blueprint to beating the competition and out performing everyone around youook no further than Excellence Wins Schulze pulls no punches as a masterful guide to becoming the very best in a world of routine compromiseUnleash the disruptive power of your true potential own your career trajectory and experience the game changing proof firsthand Excellence Win.
Was asked to read this for work in client services and it did have some good pockets of information He was successful which is admirable but there is an underlying red thread of ego throughout i I work in hospitality industry used to know a GM who was a department head of a Ritz Carlton He was the one who got me interested in the brand and then I read and watched anything I could find about Horst Schulze and his story This book summarizes all what he said in his speeches on youtube which I still recommend to watch as no book can show the Until You Loved Me (Silver Springs, level of passion and commitment this man has for creating excellent service The beautiful thing about his philosophy is that it neatly combines various business theories psychology and produces something that really works Key points People don t come to work for money We seek purpose and relationships Key measurements Guest satisfaction employee satisfactionead indicators sales Who are our customers What do they want How can we serve them better than competition Customers The Baby Album look for the following in any product or service no defects timeliness friendly people Personalize service Adjust to the needs of each client All problems come down to interactions with guests Service warm welcome comply with guest wishes warm farewell Objective of a business 1 Keep the customer 2 Get new customers 3 Encourage the customers to spend as much as possible but without sabotaging Objective Number One 4 In all of the above keep working toward and efficiency Make no excuses Anything can be done If you have a complaint Own it immediately Defect prevention is key to service excellence CARE Clean and repair everything motivator in ourives isn t money it s the opportunity to Secret Agent Minister and Deadly Texas Rose learn grow in responsibilities contribute to others and be recognized for achievements management is caring for people My point iseaders are dreamers They set their sights on worthwhile goals that will be good not only for themselves but also for their Leadership implies that somebody has a destination in view and is taking people along to that destination Belief systems work Culture works The slogan or statement must be simply an interpretation of the real meaning and ife within an organization You won t accomplish Jim Collins author of Good to Great co author of Built to Last Horst Schulze created a culture of service that should be a model for all of us By committing to the highest standards of professionalism and creating the right systems to achieve them he inspired thousands to embrace the core ideal of sheer unadulterated excellence Schulze now shares his story and his methods so that the rest of us can be uplifted and taught by the master himselfDan Cathy chairman and CEO Chick fil A Horst Schulze's influence on my family and our business is undeniable His approach to customer service revolutionized the hotel industry and set a high bar for all of us His new book Excellence Wins weaves Horst's personal story
Hat you don t measure Do with excellence what the customer oves and the money will follow There is always room at the top Horst Schulze is a world famous hotelier co founder of The Ritz Carlton Hotel Company and author of its motto We are Ladies and Gentlemen serving Ladies and Gentlemen In Excellence Wins he shows Her First Mother (Conveniently Wed, leaders in any profession including ministry how to succeed by caring for the deepest needs of people whether customers or employees Schulze s advice grows out of his faith which sees every person as one of the others Jesus had in mind when he gave the Golden Rule about treating them as I would want to be treated PS If youiked my review please click Helpful on my review page Tons of great insight from a gold standard in the worlds of hospitality and service Great principles that can be applied across industries An authentic account of how he approaches opportunities and problems and how he Welcome Home, Cowboy (Wed In The West, led with excellence mindset that makes the crucial difference between good and great A reminder that when one stewards one s career well their influence increases to enable them to change the course of history in the sphere of their influence That is inspiring Thankful to be exposed to individualsike these through their willingness to spend time on making a written account of their Snowbound Bride (Harlequin Men in Uniform Miniseries) lives This is my new favorite book Best customer service andeadership practicesThe author Horst Schulze was co founder president and COO of the Ritz Carlton Hotel Company and recently is founder chairman and CEO of the Capella Hotel Group He begins by sharing his story of Cowboys Baby (Ranching Family, life growing up his family background and his humble beginnings As he matures and begins working he gains knowledge and experience that set the foundation on which he developseadership skills and principles that make for good customer service and promote a healthy work culture He shares great business practices based on many years of experience in the service industry in Between the Land and the Sea (Marinas Tales, leadership and inife He retells real stories that bring these principles to Gilligan Unbound lifeNear the end of the book weearn of a sad situation to his Gone for Soldiers life story And then spoiler alert a miracle from a God I am convinced that anyone can gain valuable insight from this book but it will be espe. Ith the practical wisdom he's gleaned from an incredible career of servanteadership It's a must read for Hotshot P.I. leaders and anyone passionate about serving peopleCEOs Leaders without titles Startups Corporations For profits NonprofitsIt doesn't matter who you are or what you do you want to become the best You want to win every timeHorst Schulze knows how to win In Excellence Wins Schulze in his absolute no nonsense approach shares the visionary and disruptive principles that have produced immense global successes over the course of his still prolific fifty year careerAs the co founder and former president of Ritz Carlton Hotel Co Schulze fearlesslyed the company to unprecedented multi billion dollar growth .
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READ BOOK Excellence Wins – freewebdesing.com
Dean Merrill is a former magazine editor Campus Life Leadership Journal Christian Herald and editorial director David C Cook Focus on the Family who has written 10 books and coauthored 35 others with such voices as• Philippine missionary survivor Gracia Burnham• Compassion International president Wess Stafford• Hobby Lobby founder and CEO David Green• Brooklyn Tabernacle pastor Jim Cymbala